第6回 TOEIC(R)スピーキングテスト対策 -Part5-
TOEIC スピーキングテスト Part5 チャレンジ問題 （準備時間：30秒、解答時間：60秒）
In your response, be sure to
Hello, this is Kenzie McNamara. I’m calling about some concert tickets I ordered from your Web site two weeks ago. I purchased four tickets for the Philharmonic on Friday, June 2. Your site guaranteed that they would be delivered to my home at least a week before the performance. Anyway, the concert is tomorrow night and the tickets have not arrived yet. I sent at least five e-mails to your company asking about my tickets and when they would be delivered, but I haven’t received a reply yet. I have friends coming from out of town just to attend the concert with my husband and me. I have already purchased a new dress for the occasion. I need those tickets as soon as possible. Could you call me at my home this evening? The number is 555-0987 and I will be in all evening from 6 pm. Thank you.
Respond as if you were a customer service representative of the Web site.
Hello, this is Brevis Goldman from ticketlocker.com. I’m calling in regard to the tickets you purchased from us. We would like to apologize for the trouble that we have caused you. Unfortunately, you sent your e-mails to a different department and we didn’t find them until this morning. Also, there was a problem with the order and the tickets were mistakenly sent to the theater to be picked up at their ticket counter. We are very sorry about that. You are free to pick up the tickets at the theater or we can have them sent by express courier to your home or office by late tomorrow morning. Would you please call me back and let me know which option you would prefer? Our phone number is 555-3333. Please ask for me, Brevis Goldman. Once again, we are sorry for the trouble.